How to Set Up Arlo Security Camera

How to Set-Up Arlo Camera System?

Connect Arlo Base Station to your router via an Ethernet cable.

Plugin the power cord to the power port of Arlo Base Station with its other end going into the power outlet. Turn the switch on to turn on the Arlo Base Station.

On your Arlo Base Station, there will be an on/off button, which you will have to press one time to power off.

then look for the 3 stable green lights on your base station.

if you are getting 3 green lights on your base station you are good to go.

if you still getting any errors and having trouble with the setup please call us for assistance.

Bring the camera within one to three feet (30 to 100 centimeters)

of the base station.

Note: Cameras must be synced one at a time.

Press the Sync button on the top of the base station for about two seconds and then release the button.

Press the Sync button on top of the camera for about two seconds and then release the button.

A blue LED on the camera blinks slowly when the sync process starts. The blue LED blinks rapidly to confirm that the sync process was successful.

The camera is ready for viewing.

How do I set up and sync my Arlo wire-free cameras?

These instructions apply to setting up Arlo Wire-Free cameras with both Arlo base stations and Arlo Pro base stations. If you sync Arlo Wire-Free cameras with an Arlo Pro base station, the Arlo Wire-Free cameras can access the Arlo Pro base station's features: the siren and the USB local backup storage option.

To set up and sync Arlo Wire-Free cameras:

1. Unlock the battery compartment by sliding and holding the latch.
   
2. Slide the battery door back and lift it to open the compartment.
    
3. Insert the batteries as shown and close the battery door.
   
4. Bring the camera within one to three feet (30 to 100 centimeters) of the base station.
    
5. Sync the camera to the base station:
   • If you are using an Arlo base station, press the Sync button on the side or on the back of the base station for about two seconds and then release the button.
     
     Note: If you press the Arlo Wire-Free Sync button on the base station for too long, the LED under the USB symbol blinks amber for 10 minutes. While the USB LED is blinking amber, the sync process is blocked.
      
   • If you are using an Arlo Pro base station, press the button on the top of the base station for about two seconds and then release the button.
      
6. Wait for the sync status LED to blink green.
    
7. Press the Sync button on top of the camera for about two seconds and then release the button. 
   
   Note: Cameras must be synced one at a time.
   
   A blue LED on the camera blinks rapidly to confirm sync. 

   
    

   If the LED on the camera blinks amber, the sync is not successful. You must repeat the sync process.
8. Check the camera LED on the base station.
   If the camera LED on the base station turns solid green, the sync process is complete.
9. Repeat these steps for each camera.
   Note: If you do not complete the sync process within 60 seconds, press the Sync button on the base station and try again.
   
   If you cannot sync your cameras, visit My camera will not sync with the base station; how can I troubleshoot it?.

My Arlo camera is offline; how can I troubleshoot it?

If your Arlo camera or device was working before and now it is offline, follow these troubleshooting steps:

• Is your Arlo device connected to the correct WiFi network? 
  • For help connecting with WiFi, visit How do I connect my Arlo device directly to a WiFi router? 
  • For Arlo’s WiFi network requirements, visit What are the minimum requirements for installing and using my Arlo system?  
• Is your router, Arlo SmartHub, or Arlo base station connected to the internet? 
  • WiFi router: If your router isn’t connected to the internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in. If your router still does not connect to the internet, contact your router manufacturer or internet service provider (ISP). 
  • SmartHub or base station: To see the internet connection status, check the LED(s) on your SmartHub or base station.
    • For more information, visit What do the LEDs on my Arlo SmartHub or base station mean?.
    • If your Arlo SmartHub or base station is offline, visit My Arlo SmartHub or base station is offline; how can I troubleshoot it?. 
• Is your Arlo device in range of your WiFi router, Arlo SmartHub, or Arlo base station? 
  • For a WiFi router, check with the router manufacturer for its range. If you’re using an Arlo SmartHub or base station, place your Arlo device within 300 feet (90 meters) of your Arlo SmartHub or base station.  
  • To learn more about camera placement best practices, visit How do I position my Arlo wire-free camera?. 
• Is there WiFi signal interference? 
  • Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference. If possible, minimize the number of networks, WiFi devices, and transmitted frequencies in the area where you place your camera. For help with adjusting WiFi settings such as the channel for your router, check the instructions that came with your router or contact your Internet service provider (ISP) if they installed your router.  
  • We also recommend that you place your camera at least 1 to 3 feet (30 to 100 centimeters) from your router or Arlo SmartHub or base station, if you use one. Allow at least 6½ feet (2 meters) between each camera or Arlo camera to prevent WiFi signals between the devices from interfering with each other.
• Is your Arlo device receiving power? 
  • If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable). The Arlo app lets you know if your battery is low. 
  • If your Arlo device is plugged in to an electrical outlet or solar panel charger, make sure that the connections are secure and that the outlet or solar panel is receiving power. We recommend that you use only Arlo cable accessories that are compatible with your Arlo product. Avoid using third-party charging cables. 
• Turn your Arlo device off and on: 
  • If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery.  If you are using a wired device, unplug the power for ten seconds, then plug the device back in. 
  • If you can’t turn off your device, go to the next troubleshooting step.  
• Is your camera too hot or too cold? 
  • If your outdoor camera is too hot or cold, the Arlo app displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature. 
  • For more information, visit How do I keep my Arlo batteries charged in cold weather? and Are Arlo cameras weatherproof? 
• Check Arlo service status. 
  • Check Arlo’s status at status.arlo.com to stay up to date with our latest service updates.  
• Perform a factory reset on your device. 
  • If you tried all the above options, and the Arlo app still shows that your device is offline, remove your device from the Arlo app and factory reset it. Then reinstall the device. 
  • For help factory resetting your device, visit How do I factory reset my Arlo camera?. 

Note: If your camera won’t connect to the internet during setup, visit What do I do when Arlo fails to discover my device?  My Arlo SmartHub or Base Station is offline; how can I troubleshoot it? If you were previously able to connect your Arlo SmartHub or Base Station to the internet but cannot reconnect, try these troubleshooting steps: Check the light indicator on the middle of your SmartHub or Base Station.   If the internet LED is solid amber or blinking amber (), there’s a problem with your connection. If the internet LED is blue or green, the Base Station is online. If there’s no LED lit at all, skip to step 3 to troubleshoot power. For more information about LEDs, visit What do the LEDs on my Arlo SmartHub or Base Station mean?  Check the Ethernet (LAN) cable connection.     Unplug both ends of the Ethernet cable. Inspect the entire length of the cable to make sure it’s not damaged, frayed, or torn.   Try another Ethernet cable to see if that restores your internet connection.   Reinsert the Ethernet cable, and check that it is securely connected to your Base Station and your router.   After connecting your Ethernet cable, ensure that the lights on your WiFi router are on. If the router’s lights are off, skip to step 4.  Check the power adapter.  Unplug both ends of the power adapter. Inspect the entire length of the cord to make sure it’s not damaged, frayed, or torn.   Plug the power adapter back in and reinsert it into your Base Station. Make sure that the adapter is securely connected to the back of your Base Station and plugged into an outlet.  Make sure the Base Station isn’t plugged in to an outlet with a switch.   If needed, try a different power outlet.  If using a surge protector or power strip, try connecting directly to the wall.  If the internet LED is blue or green, your internet connection is restored. If the internet LED on your Base Station is amber (), continue troubleshooting. If no LEDs on your Base Station are lit, contact Arlo Support.   Test your Ethernet cable on another device.   Try to connect to the internet from another device (like a laptop computer) that is connected directly to your router with the Ethernet cable. Make sure you can browse the internet from this device.  If you can browse the internet from the device, continue troubleshooting.  If you cannot browse the internet from the device, you need to restore your router's connection to the internet. For help with this, contact your internet service provider or the WiFi router’s manufacturer.    Power cycle your Base Station or SmartHub.  Try turning your Base Station on and off to reset it: Plug in both your Ethernet cable and the power adapter to the Base Station. Unplug the power adapter from the wall outlet, wait 30 seconds, and reconnect it to the outlet. The Base Station takes one to two minutes to start. If the internet LED is still amber () after startup, continue troubleshooting. If the internet LED is blue or green, the connection is restored.   Perform a factory reset on your Base Station or SmartHub.  Try a factory reset to resolve internet connection problems.  WARNING: A factory reset deletes all cameras connected to your Base Station or SmartHub from your Arlo account. You will need to set up your Arlo system again.  For instructions, visit How can I factory reset my Arlo Base Station or SmartHub?  Check your WiFi network information and login credentials.  If you made updates to your network recently, like changing your WiFi password or switching ISPs, you’ll need to connect your Arlo products to the new network.   Check peripheral devices. If your SmartHub or Base Station is connected to a WiFi extender, switch, powerline adapter, or mesh WiFi node, make sure the device is online. If needed, try connecting your SmartHub directly to the WiFi router to see if the connection is more stable.  Check VPN settings.  Ensure that your WiFi router is not using a VPN. If necessary, try disabling your VPN.   If you are unable to get your Base Station or SmartHub online, visit Arlo Support Options for more help.